Office address: 3389 Steeles Avenue East, Toronto, ON M2H 0A1
Website: https://www.tangerine.ca
Year established: 1997
Company type: banking services provider
Employees: over 1,200
Expertise: banking and finance
Parent company: Scotiabank
CEO and key people: Gillian Riley, President and CEO
Financing status: corporate backed or acquired
Tangerine is a digital bank that stands out for its innovative approach to banking. Catering to a diverse clientele, Tangerine has established itself as a forward-thinking institution, offering a range of financial products and services. It serves over 2 million clients across Canada.
Tangerine entered the banking scene in 1997 as ING DIRECT, then was rebranded as Tangerine after it was acquired by Scotiabank in 2012. As a subsidiary of The Bank of Nova Scotia (Scotiabank), Tangerine benefits from the robust backing of one of Canada's leading financial institutions.
In 2018, Tangerine struck a 20-year deal to become the official sponsor of the Toronto Raptors. Other notable sports partnerships include:
taking on the role of the official bank of Canada NBA
becoming foundational partner of the WNBA
signing up Canadian WNBA star Kia Nurse as Tangerine Champion
In 2023 – for 12 years in a row – Tangerine was ranked #1 among midsize banks in J.D. Power’s Canada Retail Banking Satisfaction Study.
Tangerine offers a diverse range of products and services, such as:
At Tangerine, it’s People before bank. The bank’s culture is defined by its commitment to diversity, inclusion, and client focus. Employee Resource Groups (ERGs) support various communities, reflecting Tangerine's dedication to a diverse and inclusive workplace. As part of the Scotiabank group, employees at Tangerine enjoy wellbeing support and career development among a host of other perks and benefits.
Gillian Riley was appointed President and CEO of Tangerine in 2018. Her entire 30-year career has been with the Scotiabank group, having first joined the company as Vice President for Mortgages in 1994.
Riley’s leadership is marked by a focus on innovation and client satisfaction. Under her guidance, Tangerine has continued to excel in delivering exceptional banking experiences.
A graduate of Western University with a degree in Economics, Riley also holds an MBA from the University of Hartford. She was likewise part of the Executive Education cohort at Harvard Business School.
Tangerine remains focused on expanding its digital banking capabilities and enhancing customer experience. In the years ahead, Tangerine will continue to offer flexible banking, innovative products and services, and industry-leading customer service.
Report highlights an increase in customer satisfaction for banks overall
As Gillian Riley retires, Scotiabank appoints Terri-Lee Weeks to guide Tangerine into its next phase
Formerly ING Direct, Tangerine Bank is one of Canada’s largest online-only banks. Does this mean you should buy stock in Tangerine? Find out here
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