Manulife welcomes new head of operations

Newest member of Canadian leadership team charged with reimagining customer interactions across all channels

Manulife welcomes new head of operations

Canada’s largest life insurance company has appointed a new leader to help steer its ongoing shift toward a more digital and agile business model.

Manulife Canada has named Sarah Miller Wright as its new head of Operations. Wright will be sitting on both the global operations and Canada leadership teams.

In an emailed statement, Manulife said Wright’s responsibilities will include “continuing to reimagine how and when Manulife Canada interacts with customers across all its channels,” as well as “build foundational capabilities to drive effectiveness and improve the customer experience.”

Wright’s professional career includes leadership roles in client services and customer care at companies including Virgin Mobile Canada and BCE Inc. Most recently, she was with Shaw Communications, where she moved through several senior leadership roles that culminated in her being SVP, Digital, Product & Service Delivery.

At Shaw, she took charge of driving digital adoption to enhance the overall customer experience. She also spearheaded the company’s shift to more agile ways of working, building more effective systems and processes, and finding new ways to collaborate across teams.

A passionate believer in developing strong talent to create a high-performing culture, Wright co-founded an employee resource group at Shaw to support women with mentorship, development, and networking opportunities.