Karen Adams, Fundserv

Karen Adams, Fundserv

President and CEO

Fundserv operates as a giant file transferring machine, sending fund transaction files seamlessly from one participant to another. Leading the organization is Karen Adams, who has been in the role since 2017. The past year was one that put Adams and Fundserv to the test, but the organization responded with new initiatives for members.

“Going through the pandemic, serving the purpose we do, I was most excited about being able to listen to our members and respond with solutions,” Adams says.

One of the things Fundserv was able to accomplish was reducing the amount of paper members need to send for transfers by introducing automated processes that cut down on faxes and replaced cheques with automatic payments. In an industry that often complains about too much paper, this initiative is a key step towards digitization