In-depth with No. 5 from WP's Top 50 Advisors in Canada

WP gets down to the nitty gritty with number 5 on this prestigious list, as he shares his insights on today's market in a candid Q&A.


Name: Charles Jiang

Company: Queen Financial Group Inc.

Revenue: $280,000

No. of Clients: 330

Q: What makes a good advisor?

A: A good advisor should love his or her job, and be able to provide some good, solid advice. He or she should be experienced, knowledgeable, professional, holding industry standard designations, a member of a leading professional organization, and embraces continuing education and attends conferences. A good planner takes a holistic, planning based approach, designs appropriate asset allocations and follows a process for discerning the clients’ needs and offering recommendations. He or she should always be an objective and independent advisor.

Q. What do you like most about being an advisor?

A: I feel great when my advice and professional service really helps the client to solve their financial problems and provide solutions to reach their financial goals. I feel great when I am respected for a professional job I’ve rendered to my clients. I feel great when I could guide clients, to walk them through market turmoil
during the financial crisis. I convinced them to stick to their goals and the objectives we set for them during the first few meetings.

Q. What has been the best thing about the last 12 months?

A: The market has been recovering and the leading markets in the U.S. and Europe have been performing well. Investors are feeling better now that they see the recovery. The leading indicators in USA and Europe are relatively positive. Many new jobs have been created and the unemployment rate in the USA has been decreasing.

Q. What are your top tips for gaining, and retaining, clients?

A: Ultimately, service is what differentiates a good advisor from a mediocre one. Good service will help to gain and retain clients. Good service will also help to get referrals from trusted clients. By the same token, bad service will lead to loss of clients and assets.

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