Report says traditional banks are at risk of being sideline in evolving industry
Bay Street and equivalent banks around the world have enjoyed decades, sometimes centuries, of dominance in financial services. But is there an unstoppable shift?
With new business models and technologies democratizing the industry, traditional banks are under pressure and at risk of being sidelined, according to a new report that warns that they have been relying too heavily on balance sheet driven net interest income which accounts for around 85% of growth.
The Boston Consulting Group report says that traditional banks are ceding the most valuable ground to fintechs, digital attacker banks, private credit funds, and nonbank market makers.
Over the past five years, the global banking industry has grown at a CAGR of 4% and non-interest income from services including wealth management and advisory has shown 1.8% growth. But efficiency has dropped with the amount generated per asset falling 18%.
Fee income, particularly from wealth management, is identified as a crucial differentiator between high- and low-performing banks. Top-performing banks are shifting focus to capital-light, fee-generating businesses such as wealth management, advisory, and payments, which provide resilience and higher profitability.
Wealth management and investment services are pivotal for banks seeking sustainable, profitable growth. However, to reclaim their role in this space, banks must embrace technology, partnerships, and pricing innovation while redefining their digital and operational models. Otherwise, the value will continue to shift toward more specialized, technology-driven competitors.
Banks have been investing heavily in technology to boost productivity and streamline outdated operations, but retrofitting is always more cumbersome than building a tech-powered operation from the ground up, handing the challengers a competitive advantage.
“Most banks are frustrated with slow value realization from AI and GenAI. The new technology hits the formidable walls of legacy infrastructure and, more importantly, legacy culture,” said Saurabh Tripathi, a BCG managing director and senior partner, global leader of BCG’s Financial Institutions practice, and a coauthor of the report. “At the same time, regulators must modernize the regulatory context in which banks operate so that productivity is a shared priority—and it is time to ask if the mandate for banks is broader than maturity transformation.”
The report, titled Fit for Growth, Built for Purpose, also highlights how challengers are gaining both customer share and investor confidence and calls for bold transformation and a rethinking of the relationships that link banks, regulators, and wider society.
There are some strategies that traditional banks can adopt to shore up their future though:
- front-to-back digitization
- customer centricity
- focused business models
- M&A champions
All of these require strong digital offerings and effective adoption of AI is a key component.
“Banks need to look boldly at their business portfolio and make hard calls to focus on fewer areas where they can win,” said Andreas Biffar, a BCG managing director and partner and a coauthor of the report. “Simplification of products and processes with comprehensive front-to-back digitization is a nonnegotiable element in the current context.”
