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Wealth Professional | 03 Mar 2014, 11:03 AM Agree 0
Advisors: Beware of online scams, as an RCMP investigation reveals a customer's entire investments were wired to an imposter, CBC's Go Public reports.
  • MW Schultz | 03 Mar 2014, 12:56 PM Agree 0
    This is exactly where the KYC fails. Accounts which are not actively managed by an account manager usually go into "inventory" where the financial institution benefits from not paying fees to internal financial advisers. The real problem arises when clients, who expect at least adequate service, are left to the devices of the "customer service" division, usually via 1-800 and three or four sub-menus. Clearly these customer service people have no idea who the client is and are easily tricked when something as seemingly simple as a fax comes in, directing staff to wire money. A previous fax authorization, electronic signature and account number are all that is required.

    I hope this case motivates CDN financial institutions to assign each and every account to an adviser and pay these people for the work involved in maintaining a proper business relationship - one that will easily prevent this sort of "inattention fraud".
  • Lynda Weinrib | 03 Mar 2014, 12:56 PM Agree 0
    Perhaps this could have been avoided if this man had used an independent advisor who knew him personally - and who would have been automatically concerned about receiving a California area code to phone a client in Texas.....
  • Bob T | 03 Mar 2014, 02:37 PM Agree 0
    The firms I am familiar with are all aware of the risks involved in todays world from con men and fraudsters. There is a solution.

    As indicated below we need to know our clients and communicate directly with them when confronted with a request for funds. You need to call them at the number you have on file and if given another number the client needs to prove their identity.

    Clients also need to take responsibility for ensuring that they follow their accounts. A client living in the US with an account in Canada is a disaster waiting to happen. Many firms are not going to even allow an account to be opened for a US resident due to compliance issues.

    Although I appreciate what MW Shultz says I doubt that any financial institution could afford to pay an advisor to attend to an $87,000 savings account. Given the US residency the client could not purchase mutual funds, would not be able to open a brokerage account and would be better off being advised to move his assets to Texas.
  • Harley Lockhart | 03 Mar 2014, 03:10 PM Agree 0
    Demonstrates the value of specific advisor responsibility and Errors & Omissions Insurance independent of the huge institution.
  • Mike | 03 Mar 2014, 04:38 PM Agree 0
    BMO is clearly responsible - my guess is that they are hoping he dies before they have to pay him back for their mistake.
  • Ken MacCoy, CHS | 04 Mar 2014, 04:37 PM Agree 0
    I agree with Lynda & Harley. An independent (accredited) advisor is the way to go.

    Also, CBC News reported Monday night that BMO has since reimbursed Bruce Taylor the $87,555 including interest. It took Taylor over a year to get his money back, while BMO denied responsibility. What's amazing is how quickly BMO acted after Taylor went public.

    BMO deserves the millions of dollars of bad press by trying to shift the blame to a loyal customer. Makes you wonder if any of the banks have any ethics.
  • Paula | 08 Mar 2014, 02:43 PM Agree 0
    There is no more proof needed than this as to why people should work with an acredited and respected independant advisor who KNOWS them and takes care of them. I think now the 'I don't want to pay fees' argument can successfully thrown out the window!
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