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Wealth Professional | 24 Sep 2015, 08:15 AM Agree 0
A “mystery shopper” report appeared to expose how few advisors are ready for CRM2, but WP is now coming to their defence with a review of that research
  • Barb | 24 Sep 2015, 09:56 AM Agree 0
    Very useful analysis to make public. It was not a surprise to me that investment advisors did not get to the fee discussion as there are so many issues that must be discussed before becoming a client (and nor do lawyers often describe a fee at a first session unless the would-be clients ask - did the clients ask about compensation?). I think the report would have been helped if the length of the "interviews" was identified as well.
  • Glen Rankin | 24 Sep 2015, 12:47 PM Agree 0
    I agree with Barb. The initial meeting may be more of a get to know you session to see if the advisor and client are a good fit. Discovery may occur at the next appointment. Recommendations may not happen until appointment three.
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